Tuesday, July 12, 2011

Dental disaster

I read once (on another blog, whose writer was probably jealous of certain blogs that we all know and love) that "Mormon" blogs are so lame because they only show one side of life. They are always positive and never let the reader see that their lives are not perfect. (If you never read "Seriously, So Blessed" you should look and see if it's still up. I heard the writer stopped. It is a hilarious spoof on the Mormon blog)
I think I'm somewhere in the middle. I'm definitely far from perfect and don't try to appear so. However, I also think, who wants to listen to Debbie Downer all of the time? So I sometimes vent here and sometimes not.
Today was more frustrating than life.
A little history, when we moved to So Pho, we continued to go to our family dentist that we had for years. Things were fine. After moving to Chandler, we decided that Phoenix was a little far to drive to go to the dentist, especially considering the plethora of dentists here.
There is an awesome dentist in our ward. If anyone needs a dentist, go see Marshall Hanson at Fountains Family Dental. He rocks! David went to Dr. Hanson and had fabulous work done to repair some old dental work. He bought their firm insurance and paid about the same that our insurance would have required. It was a big job.
Anyway, I took the girls to Dr. Hanson. They love him just like everyone else does. He is very gentle and kind. Unfortunately, the insurance didn't make nearly the same dent in the cost of Lauren's 6 cavities and Emma's sealant that she needs. So, we had to find someone different.
I searched the listings on the insurance website. The few reviews that I could find for dentists on the list were not good. Most, I couldn't find anything about. The several dentists that I know where not on the list. Frustration! Finally, I found a pediatric dentist that had good reviews and called them to set up an appointment. During the phone call the receptionist pointed out that since they specialized, instead of the insurance paying 80%, they would pay 20%. This wouldn't work for me.
I started looking again. I finally found a dentist that I hadn't noticed before, right down the street. I made the appt. We waited 2 weeks for Lauren to get home from Utah.
This morning we got up and went to the dentist. I sat filling out sheet after sheet of paper work. I talked to the receptionist about the insurance that we have. We had discussed it on the phone. SRP uses Delta and EDS. We have EDS. I'm not sure how this became confusing. Lauren is now in the chair, getting xrays and finding out that in the past 3 months, even more cavities have developed.
The receptionist calls EDS and while they are partners with the parent company, this dentist is not in their network. Somehow, I managed to get their address and phone number from my insurance web site, but they will not pay for the dental work. I pay for the work they have done so far on Lauren, but she still has a mouth full of cavities, Emma still doesn't have sealants, and I still have to go home and find ANOTHER different dentist for them to go to, all in the 2 weeks before school starts. I really wanted to punch someone in the face!


Cynthia said...

It seems like the consumer is ALWAYS on the losing end of any battles, disagreements, paperwork errors, etc etc with insurance companies.
Brady had to see a chiropractor while on his mission in Iowa. You'd think I could send in a simple insurance request for one service since it is supposed to be good all over the US. The service was in February and we are still working to get it paid. I could punch someone in the face too.
Sorry. I feel your pain.

megan said...

Why don't you take them to the dental school in Mesa?

ducklips said...

That is so lame! I agree, take them to the dental school.
We still love Dr. Quackenbush. If he is on your insurance, take them there. Sorry you have to go through this. I hit the dentist woes last year, and kept paying through Feb. Now, I think, it will have to start over with Kas and Addie.

Darilyn said...

I agree with Cynthia, the consumer is always on the losing end when it comes to insurance companies. It is frustrating, especially considering all the money they make off of us. I'm glad you vented. It's good to hear. I too feel like debbie downer when I vent on my blog. But sometimes it's really the only place I have to go to do so.